July 17, 2012
Thursday last week, 12 July, saw us run the final programme meeting for the JISC Relationship Management programme, which CETIS has provided Support and Synthesis since it began in 2009 .
Representatives from all the current 16 projects, spread across all of the UK met in sunny (honestly!) Manchester to celebrate the work that has been [...]
June 18, 2012
It is true to say that we are lucky enough at times to be able to work on something that really is interesting, and that for me is true of the world of ‘service design’. I encountered this area as part of my work supporting the JISC Relationship Management programme, and can honestly say that [...]
May 30, 2012
We thought it would be useful to provide a brief overview and update of the work taking place in the current Phase of the JISC Relationship Management Programme, as the projects are nearing completion so naturally have many interesting findings. The Programme runs from March 2011 to August 2012 and consists of three strands:
Strand 1: [...]
December 13, 2011
It may sound like something for Kermit the frog, but no, I am talking about ‘Relationship Management’ and how the work here in the UK has been picked up in the USA.
I recently starting working on the JISC Relationship Management programme, which is genuinely a really interesting look at how institutions deal with the people [...]