Sustaining Relationship Management - Beyond the Programme work

July 17, 2012

Thursday last week, 12 July, saw us run the final programme meeting for the JISC Relationship Management programme, which CETIS has provided Support and Synthesis since it began in 2009 .
Representatives from all the current 16 projects, spread across all of the UK met in sunny (honestly!) Manchester to celebrate the work that has been [...]

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Service Design is the future!

June 18, 2012

It is true to say that we are lucky enough at times to be able to work on something that really is interesting, and that for me is true of the world of ‘service design’. I encountered this area as part of my work supporting the JISC Relationship Management programme, and can honestly say that [...]

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Overview of the work in the JISC Relationship Management Programme

May 30, 2012

We thought it would be useful to provide a brief overview and update of the work taking place in the current Phase of the JISC Relationship Management Programme, as the projects are nearing completion so naturally have many interesting findings. The Programme runs from March 2011 to August 2012 and consists of three strands:
Strand 1: [...]

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Managing Relationships across the pond

December 13, 2011

It may sound like something for Kermit the frog, but no, I am talking about ‘Relationship Management’ and how the work here in the UK has been picked up in the USA.
I recently starting working on the JISC Relationship Management programme, which is genuinely a really interesting look at how institutions deal with the people [...]

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