We’ve just started a new JISCMail Discussion List for anyone who wants to talk about CRM (Customer Relationship Management) in the HE (Higher Education) and FE (Further Education) sectors.
The CRMinHEFE list is a space for all stakeholders to discuss the implementation of CRM as a process and as a technology. It’s focus is on the strategic, cultural change, systems management, etc aspects of CRM, rather than on the detailed installation issues of vendor specific systems.
If you’re using the JISC Good Practice in Customer Relationship Management Online Handbook, then you can talk about that here too. There’s also a short blog post about the Handbook.
If you’re looking for a more generic Relationship Management list or one that focuses more on SLRM (Student Lifecycle Relationship Management), then our sister list RMinHEFE might be more your style.
Other resources include the Just Enough Relationship Management website with a section on BCE (Business and Community Engagement) CRM, the JISC CETIS Relationship Management website as well as the #rminhe Twitter tag.
So come and join us!